2015-06-07

The Best Customers
This is not a complete entry

Business models are changing.

Success doesn't really depend on an ecosystem or platform. It depends on access to the best customers. At an extremely simplistic level we can think of the best customers are those who are most willing to pay for what you're selling. That definition is broad in that it can encompass any market and the customers within markets are not disjoint. The companies that own access to those customers are the companies that are going to generate the profits. It is them who have the power to direct those customers to the products. They can influence, they can drive desire. This post's idea of success is that a company captures a certain type of customer, knows a lot about that customer and therefore is able to profit by directing them to the most efficient seller.

The modern way to get those users is to first deliver superior user experience. Capture the superfan - others will follow. To capture those fans, you have to have a superior product. Marketing can't make a mediocre product good. It can make is sell a few in the beginning, but it can't create a superstar. Simple as that.

What about the best businesses? It is no secret I am a fan of Aswath Damoaran. The Industry Average Excess Returns data he provides with the post (Investing in Bad Businesses)[http://aswathdamodaran.blogspot.com/2015/05/no-light-at-end-of-tunnel-investing-in.html] is fun to look at. Download it and sort descending by the Average Excess Returns 2005-2015 column. While it is fun to dream of owning a company that consistently achieves double-digit returns and laugh at anyone who works at the bottom, I think the sectors in the middle are those who have the most interesting problems and who will probably be more willing to work on solutions.

This post is falling off the rails:

investing - the only thing that matters is you paid less than you sell it for. one way to do this is to find things that have a higher value than what they're selling for. one way to do this is by simply excluding the losers.

  • future consists as a range of possibilities with the outcome significantly influenced by randomness
  • using forecasts is dumb, unless you can generate a correct forecast that significantly deviates from the average forecast (you think it will drop 5%, everyone else is saying +2%. you'll make lots of money)
  • if you can't control the game, it is better to avoid losers than try for winners.
  • exclude the losers, hold on to the average or better. you make money by avoiding the losses.

  • primacy of risk control

  • emphasize consistency
  • the market has to be inefficient otherwise no one could make money
  • specialization is good. it'll give you an edge.
  • macro forecasting is not critical to your investment path but you have to have a framework when you predict the fortunes of an investment.
  • do not time the market. trying is futile.

  • what the wise man does in the beginning, the fool does in the end, first the innovator, then the imitator, then the idiot

  • never forget the 6' tall man who drowned in the 5' average deep stream
  • being too far ahead of your time is indistinguishable from being wrong.

Yep, the post is a complete wreck. must re-write.

YOU SHOULD DO THIS BECAUSE NOBODY ELSE IS DOING THIS AND IT IS A GOOD THING BECAUSE OF REASONS A B C and D. explain the merits, tell the story clearly, concisely and convincingly, you'll get the clients.

Self assessment is important.